What if my delivery is delayed?

Please refer to your shipping email for details on how to track your order. 

UK Orders

Please allow up to 5 days from the shipping date. If the parcel fails to be delivered within this period, please contact the Customer Service team.

Undelivered or missing parcels must be reported within 21 days of the shipping date or within 7 days of delivery scan. We are unable to offer exchange, reship, or refund for any undelivered or missing parcels first reported outside of this time frame.

International Orders

Please allow up to 21 days from the shipping date. If the parcel fails to be delivered in this period, please contact the Customer Service team.

Undelivered or missing parcels must be reported within 21 days of the shipping date or within 7 days of delivery scan. We are unable to offer exchange, reship, or refund for any undelivered or missing parcels first reported outside of this time frame.

To contact us, you can reach out in a way that suits you:

• Contact us via our live chat
• Submit a request using our contact form
• Email us at [e-mail]
• Call us on [phone]

Opening hours

Weekdays	08:30 - 17:00*
Weekends	Closed

*GMT - UK Time