What does my order status mean?

After you have created your order, you can view your order status under "My Orders" in your customer account.

Here is a short summary of what your order status means:

• Processing: your order has been received and is awaiting dispatch
• Hold: your order has been placed on hold awaiting further information
• On back order: we are awaiting the item arriving from our supplier. Please refer to the dispatch time for this item on our website
• Shipped: your order has been dispatched and a shipping email sent to you

If you have any questions regarding your order status you can contact our Customer Service Team on the below:

• Contact us via our live chat
• Submit a request using our contact form
• Email us at [e-mail]
• Call us on [phone]

Opening hours

Weekdays	08:30 - 17:00*
Weekends	Closed

*GMT - UK Time