Incorrect items

We apologise if there has been an error with your order and you have received an incorrect item.

Please report any instances of wrong item(s) to our customer service team by completing submit a request below.

• Order number.
• Name.
• Email address.
• Please specify the item(s) you should have received and the item(s) you have received in its place.
• Attach images of the wrong item(s) and delivery box with shipping label as this will help our customer service team resolve this for you without delay.

Please do not dispose of any item(s) or packaging until we have responded, as we may need to examine or investigate further.

If you have received an incorrect item(s), please contact us with your order number, and photos of the item, on any of the below contact methods:

• Contact us via our live chat
• Submit a request using our contact form
• Email us at [e-mail]
• Call us on [phone]

Our customer service team can be contacted during the below times:

Weekdays	08:30 - 17:00*
Weekends	Closed

*GMT - UK Time